NEW DAWN VENTURES, LLC
d/b/a Revival: Farm Lab Market
Return Policy
OCM-MICR-24-000048
NEW DAWN VENTURES, LLC d/b/a Revival: Farm Lab Market (the “Company”) is committed to customer service and satisfaction while ensuring the highest quality products in compliance with New York’s Adult-Use cannabis laws and regulations. This policy outlines the conditions under which cannabis products can be returned from retailers to the Company.
Please contact the Company for any returns. All returns (except products rejected at the time of delivery) require prior approval by the Company.
Wrong Item Rejection
Products that are incorrectly delivered and rejected at delivery must be documented and returned immediately with an amended Transfer Manifest. The Company will ONLY accept wrong item returns identified at delivery and returned with a corrected counter-signed Transfer Manifest on THE DAY OF DELIVERY.
The Company will accept any items found to be out of compliance with the packaging and labeling requirements of the New York Adult Use laws and regulations.
Consumer Return Policy
Retailers wishing to receive a credit from the Company for a customer return of cannabis products must adhere to the following procedures and conditions:
Required Documentation
- Customer Return Form.
- Photo of original packaging and labeling.
- Original Invoice or Sales Order if the Company has not issued an invoice.
- Copy of Original Transfer Manifest.
- New Transfer Manifest for return.
Return Conditions
All returned items must meet the following minimum standards:
- Original Packaging. All products have their complete, unaltered, original labeling and packaging. RETURN REQUESTS MUST INCLUDE A PHOTO OF THE ORIGINAL PACKAGING AND LABELING.
- Pre-authorization: The new transfer manifest and Customer Return Form must be emailed to the Company and acknowledged by the Company for pre-authorization before the physical transfer of products.
Credit Policy
All approved returns will be issued as a credit toward future purchases. The Company does not issue cash refunds. Credits are calculated based on the original invoiced price of the returned product, net of any applicable taxes or fees as determined by the Company.
Exceptions
Any exceptions to this policy will be reviewed on a case-by-case basis by Company management. Retailers must provide a detailed explanation for the exception request, which will be considered by the Company’s management and compliance teams. All decisions on exceptions are at the sole discretion of Company management.
Please contact New Dawn Ventures, LLC d/b/a Revival: Farm Lab Market with any inquiries or for further clarification.
Contact
Charles Paglione
Chief Strategy Officer
cpaglione@revivalfarmlabmarket.com
716-339-4579